Privacy Policy

1. Information We Collect

When you use Veriul, we collect the following types of information:

• Account Information: Name and email address from your account. You can sign in with email and password, Google, or Apple. With Sign in with Apple's Hide My Email, we receive a private relay address.
• Uploaded Images: Photos of luxury items you submit for authentication.
• Item Details: Brand name, item category, and any additional information you provide about items.
• Technical Data: IP address, browser type, device information, and usage patterns.
• Payment Information: Transaction history and billing details (processed securely by Stripe).

2. How We Use Your Information

We use collected information for the following purposes:

• Authentication Services: Uploaded images are processed by our AI models to analyze authenticity markers and patterns.
• User History: Scan results and certificates are stored in your account for future reference.
• Service Improvement: Aggregated, anonymized data helps us improve our AI accuracy.
• Communications: We may send you important service updates, including manual review notifications.
• Legal Compliance: To comply with legal obligations and protect our rights.

3. Third-Party Services

We work with trusted third-party providers to deliver our services:

• Third-party cloud AI providers: Uploaded images are processed by trusted third-party cloud AI providers to analyze authenticity markers. These providers process images solely to return your authentication result and do not use them to train their models.
• Stripe: Payment processing is handled by Stripe. Your payment details are never stored on our servers. See Stripe's privacy policy for details.
• Sign-in providers: Authentication is handled securely via email/password, Google Sign-In, and Sign in with Apple.
• Cloud hosting: Our platform runs on secure third-party cloud hosting infrastructure.

4. Data Storage & Retention

Your uploaded images and scan results are stored securely in our cloud infrastructure. Data is retained for as long as your account is active. You may request deletion of your account and associated data at any time by contacting support.

5. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure authentication, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your data (subject to legal retention requirements).
• Portability: Request a machine-readable copy of your data.
• Objection: Object to certain types of data processing.

7. Cookies & Tracking

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. Analytics data is collected in aggregate form to improve service performance.

8. Children's Privacy

Veriul is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected data from a minor, we will delete it promptly.

9. International Data Transfers

Your data may be processed in countries other than your own, including Canada and the United States, where our infrastructure and third-party providers are located. By using our service, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the platform. Your continued use of Veriul after changes constitutes acceptance of the updated policy.